Discuss a time you have seen measurements used to manage a process

Frederic Taylor applied the scientific method to management. In many cases, this meant measuring a process to determine its optimal possible output. From your own work experience, discuss a time you have seen measurements used to manage a process. Examples might include allowing a certain amount of time for a phone call or a project deadline. Do you believe the results were optimal, based on the measurement used?

I used to be a part-time worker at a coffee shop. I have to do some training program when I was a new intern. And they have a specialized selecting and training of workers to provide the knowledge and professional skills for the first entry at the shop. It is a two-month program. The program aims to develop strong and successful skills for work at the shop, each worker has their own responsibility in the production line of coffee and cakes. To provide the best service to the customers consistently, there are many specialized requirements for the shop. They should have at least a one-year certificate from college or technical school. Each individual must perform each responsibility satisfactorily to achieve a common success in customer service and all act honestly with uniforms, providing fresh products to customers. There is one thing special when working at the shop, you are not only treated as employees but also partners, who have great passion for the community, which give them confidence and motivation. These incentives make workers highly involved with a sense of ownership, even the new intern.

I think the requirement of at least a one-year certificate from college or technical school might optimal because of the efficiency and each worker has their own responsibility in the production line of coffee and cakes is also the same idea.