In your organization, how can you contribute to the quality of delivery? Which skills or behaviors can you develop individually to improve collective excellence?

 Usually, when workers think of how can they contribute to the quality of delivery, they feel powerless and helpless because they just follow the rules and policies constructed by managers or business owners. However, workers are also an example of internal customers. For example, when I worked in my friend's cafe' as a barista, I frequently observed those customers who enjoy their coffee in the store and tried to figure out their satisfaction through their actions and expressions. If I observed a dissatisfied signal, I would be thinking why he(or she) is unhappy and what I can do about this. With the excellent leadership of my friend, I was motivated to do and think more about how to improve my service on my job. I reckon that for me to effectively improve my services, three factors have to be included. Excellent leadership, Understanding of what customers needs, and Resources. In my case, the company already has excellent leadership. How to understand what customers need is either through life or experiences, or I have the empowerment and resource to do an extra survey. Then, after identifying the real issue, I can start to think of possible solutions to the issue or make recommendations.

Source :https://blog.aiesec.org/is-leadership-a-skill-or-a-quality/

As I mentioned above, I believe that leadership is the key to improving collective excellence. With excellent leadership skills, I can influence others through my own ability, even though I am not at the top position or one of the board members. Therefore, anyone who can influence people to follow them has leadership qualities. However, it is more than not just a word. Effective leadership enables followers to succeed. I have to set a direction, build a vision, and adapt as circumstances require it. It is about mapping out what kind of results are identified as excellent. Moreover, although everyone can be a leader in their own way, it still depends on some key required skills such as a strategic plan or relationship building. 

Reference

the Mind Tools Content Team By the Mind Tools Content Team, Team, the M. T. C., wrote, B. T., & wrote, M. (n.d.). What is leadership?: How to lead your team skilfully. From MindTools.com. Retrieved September 13, 2022, from https://www.mindtools.com/pages/article/newLDR_41.htm