ICT Overall view
Most organizations use ICT to support their business processes.
IT Demand
The responsibility of the ICT customer or consumer, to plan and communicate the needs, to use ICT services in his business processes efficiently.
IT Supply
The internal or external ICT service provider, to make service offerings.
IT Governance
The top management, to establish the rules for the organization, who is allowed to provide ICT services? Who is allowed to consume the ICT services?
Setting Targets (Target agreement): Agree with principle on the targets and to reach these targets.
Planning, plan how to reach the agreed targets.
Monitoring, operate to reach the agreed targets, and monitor the degree of target fulfillment.
Reporting, prepare monitoring data for management.
Analysis & Forecast, analyse reported data.
Communication, to inform the situations.
Actions, run corrective actions.
Scorecards in ICT(Internet & Communication Technology)
Ticket Management Process
Project Management
Management indicators are included in target agreements such as target values to be reached. The manager is able to change things.
Information indicators
The environment of the management task, the reachability of the agreed targets. Expected values are documented. Indicators are like the weather, cannot be changed by the management, but they have to know the actual values to do their job properly.
Benchmarks
With Benchmarks, we can compare the differences, often used to compare control objects from different organizations. Comparable and measurable are the bases for management here. The same project could be generated similarly by different organizations.
Analytic indicators
Some values are changing over time such as our abilities to get what I wanted. So, this sort of indicator should be generated only from time to time.
Reference
Kutz, M. (2016). Introduction to Electronic Commerce: Combining Business and Information Technology. Bookboon.com
Posts
All Comments
