How to Control Objectives in The ICT

CONTROL OBJECTS IN THE ICT AREA

Elementary objects

• ICT Service

By your internal IT department or an external ICT service provider, controlled by the service level agreement (SLA). The scorecards of different services may be similar or even identical.

• ICT Process

The internal or external process of your ICT services, but not business processes. 

• ICT System

The hardware, software, and applications. 

• ICT Project

Projects are conducted to build new ICT services, processes, or systems or to improve ICT services, processes, or systems. 

Portfolio objects

Control the groups of the elementary control objects, instead of each single service, process, system, or project.

• ICT Service portfolio (Service catalog (ITIL)), a service catalog or structured list of services. 
• ICT Process portfolio: A team, group, or department. 
• ICT System portfolio: System landscape or system architecture. 
• ICT Project portfolio

Cross-section control objects

To integrate an ICT organization completely, we must control objects, services, processes, systems, and projects. 

Important control objects

1. ICT resources, Employees, ICT infrastructure,
2. Information security management
3. GRC management: Governance, Risk, Compliance.

Reference

Kutz, M. (2016). Introduction to Electronic Commerce: Combining Business and Information Technology. Bookboon.com